How BluTides ships. This policy is part of our Terms of Service.

1. Where we ship

US addresses in all 50 states. We do not ship to P.O. boxes, US territories, APO/FPO/DPO addresses, freight forwarders, or outside the US. Orders to a restricted address are cancelled and refunded in full.

2. When it ships

Orders are processed on business days and ship from our US fulfillment partner. Your order confirmation is not a shipping notice; you get a second email with tracking when the package leaves. Once processing starts we cannot promise changes, so email support@blutides.co right away if an address is wrong.

3. How it ships

Tracked domestic ground or 2-day service, picked by our fulfillment partner. No signature is required. Carrier transit estimates are the carrier's, not ours.

4. What it costs

A flat rate, shown in the cart and at checkout before you pay. Orders at or above the free-shipping threshold shown in the cart ship free.

5. Lost, damaged, or wrong

Risk of loss passes to you when the carrier takes the package. Even so, email support@blutides.co within 7 days of the delivery scan if a package shows delivered but is missing, arrives damaged (keep the packaging, send photos), or holds the wrong items. We help file the carrier claim, and we correct our own mistakes at no cost.

6. Address changes after shipping

We cannot reroute a package in transit; contact the carrier with your tracking number. A package returned to us for a wrong address is refunded minus shipping and a handling fee, or re-shipped at your expense.

7. Packaging

Unbranded outer packaging with the BluTides return name and no product description. Inside, opaque containers with research-use-only labeling.

8. Returned shipments

Undeliverable, refused, or rejected packages follow the Returns Policy.

9. Questions

Email support@blutides.co with your order number.